Terms of Service

Effective Date: 2/29/2024
Last Updated: 2/29/2024

By using this website (the “Site”), you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site.

Any new features or tools which are added to the current Site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to the Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.


SECTION 1 — Terms of Sale

SECTION 2 — Terms of Use

SECTION 1 — Terms of Sale

1.1 — Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the Site.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

1.2 — Our Contract

By placing an order on this Site you are offering to purchase a product(s) or service(s) on and subject to these Terms of Sale. All orders are subject to availability and confirmation of the order price.

When you place an order or complete the payment approval process, you will receive an email confirming receipt of your order and containing the details of your order (the “Order Confirmation” email).

1.3 — Billing and Payments Terms

This Site allows users to use various forms of payments on the Site. Users can pay with supported credit card, debit card, PayPal (where available) and Apple Pay.

Payment methods and functionality (or any part of) may be made available, modified, or discontinued by us at any time without notice.

You agree to provide current, complete and accurate billing information for all purchases. You agree to promptly update your information, including email address and credit card to complete your transactions.

As a security measure, we may impose transaction limits on buyers. For example, we may impose limits relating to the value of any transaction, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We may also require additional manual verification for elevated risk transaction.

We reserves the right to decline or refund transactions that we believe to be high risk, fraudulent, in violation of trade sanctions, or otherwise in violation of our Terms of Service.

1.4 — Confirmation of Orders

While it is our practice to confirm orders by email, the receipt of an email order confirmation does not always constitute our acceptance of an order. We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse Service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

1.5 — Shipping and Delivery Terms

Every product we sell are made-to-order and, in normal circumstances, will be shipped in 1-3 business days. The estimated delivery time vary, between 3 to 10 business days within the Contiguous United States and 10 to 14 business days for the rest of the world.

By placing order on this Site, you agree that estimated delivery time cannot be guaranteed. Under no circumstances do we supply goods or services where time is of the essence.

We will will be ship your order to an address designated by you as long as that shipping address is compliant with the shipping restrictions contained on the Site. Your order may dispatched in separate package, you may receive a separate Shipping Confirmation for each package, and each Shipping Confirmation and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Shipping Confirmation.

You must comply with all laws and regulations of the country in which you are receiving the products. Depending on your country, you may owe customs duties, taxes, import fees or any additional charges related to shipment in addition to our shipping rates. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

You are responsible for contacting our Customer Service regarding any claims for damaged and/or lost shipments, however, we cannot arrange a free replacement for lost item due to incorrect address designated by customer. It is solely the customer’s responsibility to carefully review the order details before committing payment.

1.6 — Refund and Returns Policy

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Sale items cannot be returned.

You need to email customer service at service@velturas.com to obtain a Return Merchandise Authorization (RMA) number for a return. Item must be mailed in its original packaging with proof of purchase to the following return address:

Attn: Returns
Komplek Cibaligo Permai No. 40
Cihanjuang, Kec. Parongpong
Bandung Barat, Jawa Barat 40559

You will be responsible for all return shipping charges. Refund or exchange will be processed within seven (7) days after we received and inspected the condition of the item.

1.7 — Order Cancellations and Refusal

By using our Service you agree that you are fully aware of and committed to all actions and transactions you carry out through the Site. Therefore, any cancellation request of order and transaction that have accepted, confirmed, processed or fulfilled will be rejected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event we make a change to or cancel an order, we will notify you by contacting the email address provided at the time the order was placed.

1.8 — Email and Marketing Communications

By making a purchase on the Site or otherwise creating an account on the Site, you understand that we may send you emails regarding our products and services.  You agree to receive such communications from us.  Unless such email is necessary to facilitate a transaction, such as to complete an order or provide you with information related to a purchase, we will give you the opportunity to opt-out of receiving these commercial emails from us by following the opt-out instructions provided in such email message(s).

1.9 — Errors, Inaccuracies and Omissions

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service, including without limitation, pricing information. No specified update or refresh date applied in the Service should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 2 — Terms of Use

2.1 — General Conditions

We reserve the right to refuse the Service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Site through which the service is provided, without express written permission by us.

You are responsible for the personal protection and security of any password or username that you may use to access the Site. You are responsible for all activity conducted on the Site that can be linked or traced back to your username or password.

2.2 — Timeliness, Accuracy and Completeness of Information

We do our best to ensure that information on the Site is current, accurate and complete. Despite our efforts, however, information on the Site may occasionally be out of date, inaccurate and incomplete. All specifications, descriptions and prices of products on the Site are subject to change at any time without notice.

We make all reasonable efforts to display as accurately as possible the attributes of our products, including the applicable colors and images. However, the actual color you see will depend on your system, and we cannot guarantee that your device monitor’s display will accurately display such colors. We do not warrant the accuracy or completeness of the information, content or materials provided through the Site, and any reliance on the material on the Site is at your own risk.

The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to modify or discontinue any product or services at any time without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the products or services.

2.3 — Links to Other Websites and Third Party Tools

The Site may contain links to third-party websites that are not under our control. We makes no claim and accepts no responsibility regarding the quality, nature or reliability of the such websites. We provides these links to you solely as a convenience and the inclusion of any link does not imply endorsement by us of the content or materials on such websites or any association with the operators of such websites. Your access to these third party websites is at your own risk and we will have no liability arising out of or related to such websites or your access to or use of such websites.

We also may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

2.4 — User Contents

We may allow users to post comments, contents, feedbacks, reviews and other submissions (“User Contents”) on the Site. These User Contents are provided on a non-confidential basis and, by submitting User Contents, you are granting us an irrevocable and unrestricted license to fully exploit such submissions. You agree that (a) no User Contents submitted by you will be or contain libelous or otherwise unlawful, abusive or obscene material; (b) we may, at any time, without restriction, edit, copy, publish, distribute, translate, remove and otherwise use in any medium any User Contents that you send to us; and (c) you are and shall remain solely responsible for the User Contents that you send to us and we are not liable for any claim in connection with them.

2.5 — Prohibited Uses

You understand and agree not to (a) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (b) transmit any code, employ any device or perform any action of a destructive nature that restricts, impairs, interferes or inhibits any other user from using the Site, or which impacts the security of the Site, or (c) employ any device or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation spiders, bots, crawlers, scrapers, or intelligent agents) to navigate or search the Site, or to copy content from the Site; or (d) collect or track the personal information of others.

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

2.6 — Disclaimer of Warranty & Limitation of Liability

We do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. All products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

2.7 — Indemnification

You agree to indemnify and hold us harmless from and against any and all claims, damages, costs and expense arising from or related to your use of the Site or breach of these Terms.

2.8 — Personal Information and Privacy Statement

Your submission of personal information through the store is governed by our Privacy Policy. For information on how information is collected, used, or disclosed by us in connection with your use of the Site, please consult our Privacy Policy page.

2.9 — Contact Information

If you have any questions or comments regarding any of the foregoing Terms and policies, please contact us at:


Our company information is listed below:
Legal Name of Business: PT Velturas
Phone number: +6285294046612
Email: service@velturas.com
Physical address:  Komplek Cibaligo Permai No. 40, Cihanjuang, Kec. Parongpong, Bandung Barat, Jawa Barat 40559, Indonesia

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