Refund and Returns Policy

Velturas values your satisfaction with your purchase and wants to ensure that you are completely happy with your order. As such, we offer a 30-day return and refund policy for all Velturas purchases. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where refunds won’t be granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only exchange products that are damaged, wrong product, or defective. If you need to exchange an item please email us at

Shipping returns

Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a defective product or an error on our part. We recommend that you use a trackable shipping service when returning your product to us, as we cannot be held responsible for lost or damaged packages.


If you change your mind before you have received your order, we may able to grant cancellations at any time before the order has been dispatched. If your order has already been dispatched, we cannot cancel your purchase. Please contact us within hours of your purchase for cancellations. Email:

Need help?

Contact us at for questions related to refunds and returns.

Komplek Cibaligo Permai No. 40
Cihanjuang, Kec. Parongpong
Bandung Barat, Jawa Barat 40559

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